Assistant Manager, Customer Service and Tour Lead
About The Position
Threadbare Cider House Assistant General Manager
Wigle Whiskey and Threadbare Cider and Mead are hell bent on creating a vital, educated community around the highest quality, most inventive, bursting-with-terroir fermented and distilled products in the world. We make high quality spirits and ciders from the best local ingredients, treat one another as family and customers as friends. We invest in our communities to support the agricultural, social and economic systems of which we are apart.
We are excited to accept candidates for the role of Assistant General Manager at the Threadbare Cider House location. This is a full-time role. The most essential function of the role is facilitating top-notch dining experience for our customers. The manager is also integral in fostering this top-notch experience through training and managing a team of associates.
Applicants must include a cover letter and must have weekend and evening availability.
Other essential functions include, but are not limited to the following:
Work in a front of house capacity for approximately 36 hours per week
Ensure staff is providing exceptional service to all guests
Work with General Manager to ensure service models are creating an enjoyable customer experience
Manage Threadbare FOH staffing schedule for designated open hours Ensure tour guides are scheduled for Saturday tours
Ensure tour guides are scheduled for private tours
Set up and breakdown tours
Give tours when not filled by tour guides
Contact tour attendees to ensure tour program grows and promotes positive reviews
Staffing and People Management
Manage Threadbare FOH staffing schedule for designated open hours
Open and/or close Threadbare Cider House
Ensure staff abide by employee policies
Provide regular performance feedback to staff
Communicate necessary Company information to staff
Site Needs & Maintenance
Develop opening & closing checklists for staff to complete after each site
Maintain inventory levels on bottles, cocktails, and dry goods
Service major tasting room appliances when necessary including ice machine, dishwasher, and draft lines
Update paper and online menus
Ensure site is meeting all COVID-19 safety measures
Fill staffing requirements for all programming and private events
Complete set-up/clean-up for programming and private events according to event details from respective event managers
Admin & Training Responsibilities
Track daily Square sales to make data driven decisions about staffing and menu planning
Attend weekly Managers Meeting every Wednesday
Wigle Whiskey and Threadbare Cider and Mead are proud to be equal opportunity workplaces.We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.