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Assistant Manager, Customer Service and Tour Lead

Threadbare Cider and Mead · Full-time

About The Position

Threadbare Cider House Assistant General Manager 

Wigle Whiskey and Threadbare Cider and Mead are hell bent on creating a vital, educated community around the highest quality, most inventive, bursting-with-terroir fermented and distilled products in the world. We make high quality spirits and ciders from the best local ingredients, treat one another as family and customers as friends. We invest in our communities to support the agricultural, social and economic systems of which we are apart. 

We are excited to accept candidates for the role of Assistant General Manager at the Threadbare Cider House location. This is a full-time role. The most essential function of the role is facilitating top-notch dining experience for our customers. The manager is also integral in fostering this top-notch experience through training and managing a team of associates. 


Applicants must include a cover letter and must have weekend and evening availability.


Other essential functions include, but are not limited to the following:

Customer Service

Work in a front of house capacity for approximately 36 hours per week

Ensure staff is providing exceptional service to all guests

Work with General Manager to ensure service models are creating an enjoyable customer experience

Tours

Manage Threadbare FOH staffing schedule for designated open hours Ensure tour guides are scheduled for Saturday tours

Ensure tour guides are scheduled for private tours

Set up and breakdown tours

Give tours when not filled by tour guides

Contact tour attendees to ensure tour program grows and promotes positive reviews

Staffing and People Management 

Manage Threadbare FOH staffing schedule for designated open hours

Open and/or close Threadbare Cider House

Ensure staff abide by employee policies

Provide regular performance feedback to staff

Communicate necessary Company information to staff

Site Needs & Maintenance

Develop opening & closing checklists for staff to complete after each site

Maintain inventory levels on bottles, cocktails, and dry goods 

Service major tasting room appliances when necessary including ice machine, dishwasher, and draft lines

Update paper and online menus

Ensure site is meeting all COVID-19 safety measures

Event Responsibilities

Fill staffing requirements for all programming and private events

Complete set-up/clean-up for programming and private events according to event details from respective event managers

Admin & Training Responsibilities

Track daily Square sales to make data driven decisions about staffing and menu planning

Attend weekly Managers Meeting every Wednesday



 

Wigle Whiskey and Threadbare Cider and Mead are proud to be equal opportunity workplaces.We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

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