Customer Care and Tour Guide

Threadbare Cider and Mead · Part-time

About The Position

Threadbare Cider and Mead is hell bent on creating a vital, educated community around the highest quality, most inventive, bursting-with-terroir fermented and distilled products in the world. We make high quality ciders from the best local ingredients, treat one another as family and customers as friends. We invest in our communities to support the agricultural, social and economic systems of which we are apart. 

We are excited to accept candidates for the role of Customer Care and Tour Guide at our main location in Spring Garden/North Side. This is a part-time role. The most essential function of the role is facilitating top-notch experiences for our customers, including serving tables in our pizza-centered restaurant, and facilitating cider samples and flights. The Customer Care and Tour Guide helps customers explore the several different kinds of cider that we make locally at our ciderhouse and are required to complete training on our cider and cider making process. We are looking for candidates who have a love of cider and/or craft beverages and who love engaging with people. 

The successful candidate will also be required to learn the cider house tour, which covers both our production process and the history of Johnny Appleseed.

Other essential functions include, but are not limited to, money handling, restocking, and maintaining the cleanliness of the space. This is not an all inclusive summary of duties and responsibilities required of the Customer Care and Tour Guide and may change at any time with or without notice. 

Availability must include Friday - Sunday. 

Please include a cover letter with your application.

Wigle Whiskey and Threadbare Cider & Mead are proud to be equal opportunity workplaces.We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.


  • Must be 21+ years of age
  • Must have a valid driver’s license and may not be employed at a bar, as per Pennsylvania law
  • Customer service experience, or similar experiences that demonstrate a people forward focus
  • Availability must include weekends
  • Server experience is preferred, but not required

Apply for this position